Metropolitan Transportation Authority hiring Senior Operations Analyst - HR Employment (Represented) in New York, NY | LinkedIn (2024)

Description

JOB TITLE: Senior Operations Analyst HR Employment (Represented) SALARY RANGE: $49,562 - $82,603 DEPT/DIV: MTA People Department Employment Testing SUPERVISOR: Deputy Director HR/Manager - HR LOCATION: 2 Broadway HOURS OF WORK: 9:00 am - 5:30 pm

**This position is represented by the Transportation Communications Union (TCU).**

SUMMARY:

The purpose of this position is to administer and support activities and process transactions for the Human Resources Employment area. The Senior Operations Analyst Employment position is responsible for coaching less experienced team members and provides guidance on process area procedures.

RESPONSIBILITIES:

• Gather, validate and maintain data and other transaction inputs.
• Gather forms and track status.
• Enter transactions in PeopleSoft and the service request management tool.
• Retrieve, index and review scanned documents and forms.
• Provide satisfactory customer service by receiving, analyzing, researching and seeking resolution to assigned inquiries.
• Integrate across BSC teams to document, research and resolve basic issues and errors as assigned. Understand when to resolve or escalate to supervisor.
• Perform / support cyclical processing and period end activities.
• Complete assignments as delegated by supervisor.
• Comply with MTA and BSC policies, practices, and procedures.
• Develop and update operating procedures and training materials as needed.
• Understand the MTA and BSC vision including how individual responsibilities fit into the long-term strategies.
• Track and report status of work
• Maintain appropriate level of process, functional and technical knowledge and participate in training to continue to develop such knowledge.
• Support other team members as appropriate.
• Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets.
• Adhere to team budget.
• Identify and implement continuous improvement initiatives as assigned.
• Participate in user groups as necessary.
• Identify and document input to knowledge management tool.
• Support additional Employment functions as needed, i.e. civil and non-civil service processing, UCM, Siebel, etc.
• Support development, negotiation and updates to Service Level Agreement
• Monitor assignment quality and service delivery against agreed-to Service Level
• Agreement and Key Performance Indicator targets
• Run reports to manage, monitor and provide HR metrics.

KNOWLEDGE, SKILLS, AND ABILITIES:

Required

• Possess specific work experience for HR Employment
• Working knowledge and use of PeopleSoft or related database software
• Ability to work in a team environment.
• Ability to process requests consistently with general supervision.
• Ability to assess problems and promptly resolve or identify appropriate team to resolve.
• Strong oral and written communication skills
• Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization.
• Strong time management skills and ability to manage individual assignments.
• Strong attention to detail
• Ability to handle sensitive situations and maintain a high degree of confidentiality.

Preferred

• Understanding of MTA HR policies and procedures
• Familiarity with performance metrics and ability to meet identified targets.
• Working knowledge of service request management tools
• Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications

EDUCATION AND EXPERIENCE:

REQUIRED:

• Minimum four (4) years of experience in HR Employment data processing or other related area.

• High School Diploma or GED

PREFERRED:

• Bachelors degree or Associate degree with relevant experience in Business or related field
• Shared Services experience

OTHER INFORMATION:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission).

EQUAL EMPLOYMENT OPPORTUNITY:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.